We recognise that sometimes things do not go to plan, even with the best planning and support.

All long term placements include a 6-week guarantee, unlimited replacements  and a fair refund policy for your peace of mind.

If the placement is terminated during this period, Spanish Au Pair will offer unlimted free replacement au pair search. Refund policy is only applicable for the first placement.

Should we, however, be unable to offer suitable replacement au pair candidates within the first 30 days (from the date of notifying us) the following refund schedule applies should you choose to discontinue the replacement search with Spanish Au Pair

Unreasonable rejection of replacement candidates (such as amending the new search requirements to be such which are substantially different to the original search) does not automatically warrant a refund.

No refunds apply whereby the placement is terminated outside of the guarantee period.

Refund Policy
0-14 days from agreed arrival date 75% Refund
15-30 days from agreed arrival date 50% Refund
31-42 days from agreed arrival date 25% Refund

 

WE KINDLY ASK TO NOTE THAT ANY REFUNDS ARE SUBJECT TO: 

Punctual payment of the placement fee (from the date of issue).

Any pocket money/ payments due for the au pair has been settled.

Appropriate notice has been given to the au pair. Placement may be terminated before the expiry of the two week notice only upon mutual agreement together with the au pair unless in case of gross misconduct.

The au pair is not leaving due to conditions which are grossly different to those agreed with the au pair and Spanish Au Pair.

Whereby there is no reason to assume gross misconduct, and you require your au pair to leave ahead of the expiry of the notice period of two weeks without the agreement of the au pair – we ask you as the host family to pay for the pocket money due for the notice period in addition to the au pair flight cost home.

If Spanish Au Pair

is required to provide the au pair emergency accommodation in case of unjust termination without notice, the charges will be made to the host family.

Safe & Easy Payment 

A separate invoice detailing the final fee is issued upon placement confirmation.

We ask to settle the invoice by bank transfer (details supplied upon invoicing).

We do not accept cheques.